Privacy Policy | Car Lockout Carrollton Carrollton Texas

This Privacy Policy explains how Car Lockout Carrollton collects, uses, and protects information when you visit our website, call us, or request service. We use this policy to be transparent about what we collect and why, and to help you make informed choices. By using our site or contacting us, you agree to the practices described below.

Who We Are

Car Lockout Carrollton provides mobile locksmith and roadside-style services in and around Carrollton, Texas. If you have questions about this Privacy Policy or how we handle data, contact us at info@carlockoutcarrollton.com or call (214)838-7730.

Information We Collect

We collect information you choose to share with us and information that is collected automatically when you use our website. The type of information depends on how you interact with us, such as calling for a lockout, requesting a quote, or submitting a form.

Information You Provide

• Contact details such as your name, phone number, email address, and preferred method of contact.

• Service details such as your location, vehicle information, and the nature of the issue you request help with.

• Messages you send to us through forms, email, chat, or by phone, including notes that help us deliver service.

Information Collected Automatically

• Basic device and usage data such as IP address, browser type, pages viewed, and general referral information.

• Approximate location data inferred from your IP address to help route service and understand service areas.

• Cookies and similar technologies used for core site functions and basic analytics, depending on your browser settings.

How We Use Your Information

We use information to provide services, respond quickly, and improve customer experience. We only use the information we need for legitimate business purposes related to locksmith and emergency service requests.

• To respond to calls, messages, quote requests, and service scheduling.

• To dispatch technicians and communicate arrival updates and job details.

• To provide customer support, handle disputes, and answer questions.

• To improve our website, services, and quality through performance and analytics data.

• To prevent fraud, abuse, or unauthorized activity and protect our business and customers.

How We Share Information

We do not sell your personal information. We may share limited information only when necessary to provide service or comply with legal requirements.

• Service providers who help us operate our business, such as phone, hosting, analytics, payment, or scheduling vendors.

• Technicians and dispatch partners who need your contact and location details to complete your requested service.

• Law enforcement or legal authorities when required by law, court order, or to protect safety and rights.

• Business transfers if our business is involved in a merger, acquisition, or sale, with reasonable safeguards.

Calls, Texts, and Communications

When you call or text (214)838-7730, you may be communicating with our team or service partners involved in dispatch and support. We may keep records of communications to provide customer service, document requests, and improve quality. If call recording is used by a carrier or service provider, it is typically used for quality and training purposes where permitted.

Payments

If you pay for services, payment processing may be handled through third-party payment processors. We do not store full payment card numbers on our website. Payment providers may collect and process transaction details under their own privacy policies.

Cookies and Analytics

Our website may use cookies or similar technologies to support core functionality and measure site performance. You can control cookies through your browser settings, and disabling cookies may affect certain site features. Analytics data is generally used in aggregate to understand traffic and improve service pages.

Data Retention

We keep personal information only as long as reasonably necessary for providing services, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designe